Managed IT Service
Providing great IT Support is at the heart of everything we do but we can do much than simply fix things when they break. With our fully managed support services we are more than just a person on the ground.
As well as having access to your onsite technician and remote helpdesk, we will work alongside your school to plot a way forward by continually improving and developing your IT.
Available Services Include:
- Unlimited access to our helpdesk
- Scheduled onsite support on a bespoke schedule
- Self-Help Portal to view your tickets and view common solutions
- Emergency onsite support
- Proactive monitoring and maintenance
- Health checks
- ICT Strategy Planning
- Project Planning and Management
- Procurement
- Change Management
- Asset Management
- 3rd Party System Management
- Service Reporting
Third Line IT SUpport
Our Third Line IT Support service is designed for Schools with an existing in-house support team. We can work alongside your existing team to supplement and enhance your existing offering.
If your team need some advice to ensure that project goes without a hitch or help to solve an issue they can contact our experienced team of EdTech experts who are on hand to help
Available Services Include:
- Unlimited access to our helpdesk for your IT Team
- Self-Help Portal for your IT Team to view tickets and view common solutions
- Scheduled onsite support on a bespoke schedule
- Emergency onsite support
- Proactive monitoring and maintenance
- Healthchecks
- ICT Strategy Planning
- Project Planning and Management
- Procurement
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